Returns management – optimal handling of returns
The possibility of a simple return is an effective means of retaining customers in the long term. At the same time, returns cause an increased processing effort compared to regular incoming and outgoing shipments. Returns therefore represent an unloved and neglected cost factor for many companies.
However, optimal returns management offers your company an effective means of increasing customer satisfaction and thus ensuring the long-term successof your company. Due to their unloved position in logistics, returns handling processes often offer great potential for optimization and cost savings.
As an objective partner, we work with you to create a total package for your returns management that is tailored to your requirements. We support you from the as-is analysis to the realisation of the ideal solutions developed for you. In doing so, we consider both the physical flow of goods and the organization and IT systems required for this purpose.